Privacy Policy

Last Updated: August 2023 

Big Geyser (“Company,” “us,” or “we”) is committed to protecting the privacy of certain data we collect when you access this website (“Site”). This Site is intended for use in the business-to-business context and is not a consumer website.

This Privacy Policy (“Policy”) describes our policies and practices regarding the collection, use and disclosure of information you submit or we obtain in connection with your use of our Site. This Policy is incorporated into and subject to the Terms of Use.

Please read this Policy carefully before using the Site or otherwise submitting personal information to us. BY ACCESSING OR USING THE SITE OR OTHERWISE SUBMITTING YOUR INFORMATION, YOU CONSENT TO THE COLLECTION, USE, AND SHARING OF YOUR INFORMATION AS SET FORTH IN THIS PRIVACY POLICY. If you do not consent to the collection, use, disclosure, and retention of your information as described in this Policy, please do not provide us with such information.

1. Changes to this Policy. We reserve the right to change this Policy at any time. In the event we make material changes to the Policy, we will provide notice through the Site. Changes will be effective immediately upon posting to the Site and will apply to your use of the Site after the “effective date” listed above. You understand and agree that your continued use of the Site after the effective date means that the collection, use, and sharing of your information is subject to the updated Policy. Except to the extent we receive your authorization or as permitted or required by applicable law, we will handle your information in accordance with the terms of the Policy in effect at the time of the collection.

2. Information We Collect

Collected Directly from You. We collect the following information from you, which may include personal information (“PI” or “personal information”) when you visit our Site and

  • create or login to an account with us
    • an email address, password
  • place an order, make a purchase, or pay online
    • credit or debit card number, ACH, email address, password and related payment and billing information
  • submit a credit application
    • company name, email address, principals’ names, bank information
  • complete a bank authorization form
    • name and bank information
  • submit a driver application form
    • name, date of birth, address, email address, driver’s license, Social Security number, work and education history
  • submit an employment application
    • name, date of birth, address, email address, Social Security number, gender, race/ethnicity, citizenship, work and education history
  • contact us
    • name, email address, phone number, company name, and any additional information you choose to submit
  • request a cooler or service request
    • name, email address, phone number

You are not required to provide the above information to access or use the other sections of the Site.

We may add to the PI we collect and the purpose(s) we collect and use it. In those cases, we will inform and update this section of the Policy.

Collected Automatically. We may also collect information automatically about your interaction with the Site, our products, and services. This may include but is not limited to your device identifier and hardware information, IP address, browser type and language, cookie information, system type, whether you have enabling software to access certain features, access times, referring website URLs, information about your purchases and other information about your interactions with us. We may collect information about and log your visits and use of the Site. This may include, for example, when you view or click on embedded content or ads.

3. Cookies and Similar Web Technologies. We use certain web technologies on the Site which may include cookies, beacons and tracking pixels.

Cookies. A cookie is a small file consisting of letters and numbers that automatically collects certain information from you. This file uniquely identifies and recognizes your browser or device and transmits information back to the server. Depending on the cookie type, it may perform different functions such as remembering your preferences, improving the quality of your visit, recording the website pages you view, or remembering the name or address you entered during a visit..

Our Site uses essential, functional, and performance cookies to function and perform as designed; analytics cookies to understand how you use the Site, improve its functionality, and other related purposes; and advertising cookies to help us with our advertising and marketing activities.

Analytics. To monitor utilization of the Site and continuously improve its quality, we may compile statistical information using analytics services such as Google Analytics. Examples of this information would include: the number of visitors to the Site or to sections or pages within the Site, patterns of traffic flowing through the Site, length of time spent on the Site or in sections or pages of the Site, the other sites that refer visitors to the Site, Site pages that visitors frequently use as entry and exit points, utilization of the browser and operating systems and versions used by visitors to the Site, methods used to browse away from the page, any phone number used to call our customer service number, and location information. The analytics services may transfer this information to third parties in case of a legal obligation or if a third-party processes data on behalf of that service. These analytical tools will place cookies or other tracking technology on your computer or device to collect information that may include the following:

  • Details of your visits to our Site, such as traffic data, location data, logs and other communication data and the resources that you access and use on the Site.
  • Information about your computer and internet connection, including your IP address, operating system, and browser type.
  • Information about the type of device you are using, mobile ad identifiers, the time and length of your visit, and the website that referred you to our Site.
  • Information about your preferences to make your use of the Site more productive, via the use of Cookies.

While all this information can be associated with the IP address your computer had while you visited the Site, it will not be associated with you as an individual or with any other information you may submit through the Site or that we may store about you for any other purposes. We may also use this information to generate aggregate statistics about visitors to our Site.

Embedded Content and Social Media Widgets. The Site contains embedded content (e.g., videos) and Social Media Widgets (e.g., Instagram, Twitter). Embedded content may place third party cookies on your device that track your online activity to enhance your experience or assess the success of their application. Social Media Widgets allow us to integrate social media functions into the Site. These widgets may place third party cookies on your device for tracking and advertising purposes. We have no direct control over the information these cookies collect; please refer to the applicable third party’s website privacy policy for additional information.

Controlling Cookies. You may control cookies, including preventing or stopping the installation and storage of cookies, through your browser settings and other tools. Most browsers will allow you to block or refuse cookies. However, you may need to manually adjust your preferences each time you visit a site. For more information, see the Help section of your browser. Please note that if you block certain cookies, some of the services and functionalities of our Site may not work.

IMPORTANT: By using the Site, you consent to the processing of any personal information for the analytics purposes and functions described above.

Do Not Track. “Do Not Track” is a privacy preference you can set in your Internet search browser to send a signal to a website that you do not want the website operator tracking certain browsing information about you. We track individual consumer’s online activities over time and across different Internet websites or online services when the consumer uses our Site; however, our Site is not configured to detect and respond to Do Not Track signals from a user’s computer.

4. How We Use Your Personal Information. In general, we will use the PI we collect about you only for the purpose it was collected, for compatible purposes, as permitted or required by law, as necessary to carry out our contractual duties and obligations and as otherwise provided in this Policy. For example, we may use your information:

  • To operate our Site and services including managing your account.
  • To process and fulfill orders.
  • To fulfill or meet the reason for which PI is provided.
  • To contact you and/or provide you with email alerts, surveys, promotions, event registrations and other notices concerning our products or services, or events or news, which may be of interest to you or that you have requested.
  • To market our products or services.
  • To communicate with you in social media concerning our products and services.
  • To carry out our obligations and enforce our rights including those arising from any contracts entered into between you and us, including for billing, payment, and collections.
  • To review, improve, and monitor our website, applications, online services, and overall user experience, including to provide customization to meet the specific needs, ensure a consistent experience, and to assess trends, interests, and the demands of users.
  • To investigate, prevent or mitigate violations of our internal terms, agreements or policies; enforce our agreements with third parties and business partners; and for other purposes related to the operation of our business, or your application for or employment with us.
  • To provide customer service and engage in quality control activities concerning our products and services.
  • To engage in advertising and marketing activities including remarketing/retargeting purposes and to display content based upon your interests.
  • For testing, research, analysis and product and service development.
  • To respond to law enforcement requests and as required by applicable law, court order, governmental regulations, or other lawful processes.
  • As described to you when collecting your PI or as otherwise set forth in applicable law.
  • To process applications for employment, as well as to evaluate and improve our recruiting efforts.
  • As necessary or appropriate to protect the rights, property, security, and safety of us, our employees, our customers, clients, site visitors, our information systems, and the public.
  • To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred.
  • To compile statistical information concerning the usage of the Site. This information allows the Company to monitor its utilization and continuously improve quality.

We may change or add to the purposes we collect PI. In that case, we will inform you and obtain your consent when required by law.

We do not share your PI with any third-party advertisers for their advertising. Note that if you view or click on an ad on the Site, the ad provider may receive a signal indicating that someone visited the page displaying the ad, and they may determine it is you through cookies or similar technologies.

5. When We Disclose Your Personal Information

In general, we will not disclose your PI with your consent and as described in this Policy. We may disclose your PI for the same reasons that we may use it, as described in this Policy. To carry out such purposes, we may disclose your PI to customers, affiliates, service providers and contractors.

For example, we may disclose your PI to third party vendors or service providers for purposes related to

  • advertising and marketing
  • IT services and support
  • platform hosting, cloud and data storage
  • data analytics
  • research and development
  • background checks and other applicant or employment related activities
  • process orders and payments
  • fulfillment and delivery
  • credit application processing
  • customer service
  • accepting applications and related functions
  • protecting our interests and legal rights
  • protecting against fraud, illegal activity (such as identifying and responding to incidents of hacking or misuse of our websites) and claims and other liabilities

We endeavor to choose affiliates and non-affiliates whose standards for the protection of PI match ours.

We may also disclose your PI to third parties, if necessary:

  • to comply with federal, state, or local laws
  • to disclose information if required by law, subpoena, or other legal process
  • comply with a civil, criminal, regulatory inquiry, or investigation by federal, state, or local authorities
  • to cooperate with law enforcement agencies concerning conduct or activity that we reasonably and in good faith believe may violate federal, state, or local laws
  • to obtain professional services (e.g., accounting, legal services)
  • to exercise or defend legal claims, investigate fraud, or protect the rights and safety of other
  • as part of a merger, acquisition, bankruptcy, or other transaction in which the third party assumes control or acquires of all or part of the assets of our business.

6. Retention. We retain your PI for as long as necessary to provide products and services, manage our relationship with you, process your application for employment or manage your employment with the Company. We may retain your PI for longer if it is necessary to comply with our legal or reporting obligations, resolve disputes, enforce contracts, address other legitimate business needs, etc., or as permitted or required by applicable law. We may also retain your PI in a deidentified or aggregated form so that it can no longer be associated with you.

7. Safeguarding Personal information. No system for safeguarding personal or other information is 100% secure and even though we have taken steps to protect your PI from being intercepted, accessed, used or disclosed by unauthorized persons, we cannot fully eliminate security risks associated with personal information. However, we take steps to safeguard the security of PI obtained through the Site. For example, we have implemented a security program that contains administrative, technical and physical controls that are designed to reasonably safeguard your data from unlawful use, unauthorized access or disclosure. There is no guarantee that data may not be accessed, disclosed, altered, or destroyed by a breach of any of our administrative, physical, or technical safeguards.
Please recognize that protecting your PI is also your responsibility. We ask you to be responsible for safeguarding the password, security questions and answers, and other authentication information you use to access our Site.

8. Links to Third Parties’ Sites and Integrations. We may provide links to websites or resources outside of our Site for your informational purposes (e.g., supplier sites, social media sites, payment portal). We may also provide links to third-party integrations. Third party integrations are websites or platforms that synchronize with our Site to provide you with additional functionality, tools, maps, etc.
You acknowledge and agree we are not responsible for the availability of third-party sites, resources, or integrations and do not endorse and are not responsible or liable for any content, advertising, goods, services or other materials on, available through, or provided by such sites, resources, or integrations. We are not responsible for the privacy or other practices of such sites and cannot guarantee the security of information that you provide, or that is collected by, such sites. We encourage you to review the privacy policies and terms and conditions on those linked sites.

9. Information of Children. The Site is not directed to children as the products and services on this Site are intended for persons 13 years of age and older. The Company does not knowingly collect, use or disclose any PI from children. If you are concerned about your child’s use of the Site, you may use web-filtering technology to supervise or limit access to the Site.

10. Your Choices. You have the right to limit the information you provide us. If you choose not to provide us certain information we request, we may be unable to provide you access to certain of our products, services and/or content.

We may sometimes send you email communications about our products, services and content. To opt-out of receiving these communications, please click the “unsubscribe” link in the email.

11. Applicable law. This Policy is governed by the internal substantive laws of New York, without regard to its conflict of laws principles. Jurisdiction for any claims arising under or out of this Privacy Policy shall lie exclusively with the state and federal courts within New York, If any provision of this Policy is found to be invalid by a court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Policy, which shall remain in full force and effect.

12. Contact Us
How to Contact Us. If you have any questions regarding this Policy, your privacy, or our policies, you may contact us at:

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